Got a question about Envato Hosted or a specific theme before you subscribe?
Below are answers to some common questions we receive:
We do all the boring, technical things like install WordPress, setup your selected theme, store daily backups, security monitoring, and manage WordPress core updates. And we also offer extended support for your theme that no other host provides. Learn More
Absolutely. You may request a free site migration from your Envato Hosted account dashboard after signup which will transfer over the database, images, and current theme/plugin files from an existing WordPress website. Note we cannot migrate WordPress.com or non-WordPress site content, but our friendly support team can provide you with tips on how to export or backup your content to move to Envato Hosted .
Beyond the world-class support you can expect from our infrastructure team behind the scenes, when you purchase a Hosted Theme Package, we offer advanced support for WordPress and your theme. Note, customers who have purchased Standalone Hosting will need to contact the theme author for setup and ongoing support. You can View our full support scope here.
Annual subscribers who have purchased a Hosted Theme Package may request our free custom setup service within the first 30 days, which includes hands-on help with configuring your theme, menus and main page layouts. We are also happy to guide all of our subscribers with theme questions, or where to find an option or change an element.
Our AWS architecture is expressly designed to maximize security and performance. This includes intrusion prevention, distributed denial of service (DDoS) protection, and much more. In addition, your site is completely backed up on a daily basis, so you know that all of your data is secure. For added security against WordPress hacks, we can assist you in setting up Wordfence Security. Learn more about backups here.
Yes! When you choose a website design from our Websites catalogue, your theme will be installed with the specific design, i.e. demo content, you have selected. If you start your Hosted subscription via ThemeForest instead, you can import your chosen design once your site has been provisioned. As always, our support team can help you through the process.
We offer several themes with professional ecommerce layouts built to support WooCommerce, the leading shop plugin for WordPress. With WooCommerce, you’ll be able to easily manage just about any aspect of an online store you can dream up, with a number of free and premium addons available at the click of a button.
Each Envato Hosted plan includes one WordPress install to support a single site. You may add additional plans to your account anytime!
At this time we do not allow multi-site or the setup of sub-site reselling via WPMU as each plan is scaled and configured for single-site managed WordPress installs. Keep an eye out for multi-site solutions in the future!
You can install any WordPress plugin or theme on your site, as long as it does not threaten the stability or security of the server. You may learn more about which plugins to avoid in this article.
Yes, you will have SFTP access to your site. As this is a managed WordPress service, we do not allow direct access to PHP configurations or your database. Learn more about SFTP here.
Yep! Each plan includes a free SSL certificate which you can activate with the click of a button. Easy!
Each Envato Hosted account is setup with a temporary url to start, so you can stage and customize your site before you switch your domain and go live.
We handle automatic updates of WordPress. Most themes and plugins we offer include update notifications that allow you to update easily via the theme panel or Envato Market admin page. Of course, if you ever need assistance, we're here to help!
Most of our themes include extensive customization options such as colors, fonts, header layouts and post options in addition to advanced layout builders such as Visual Composer or similar builders. If you have questions about whether a specific change is possible, we're happy to research that for you or advise you on the best theme for your business goals and skill level.
You are free to install any theme you like on Envato Hosted. The only themes we can offer a free license and setup for are those listed on our website.
We do give you full admin control over WordPress and your themes and plugins. However, we strongly advise you not to directly edit your theme or plugin files, or you risk adverse effects to your site and void any theme support we can provide. If you will require custom development for your site, we recommend using a child theme.
You may add any domain name to your Envato Hosted account. If you haven't registered it yet and our domain register tool is not accepting your domain extension, you may register your domain at a neutral registrar such as namecheap.com and simply point your domain to Envato. Learn more about DNS
Envato Hosted is exclusively a Managed WordPress host and does not host email inboxes. Most domain registrars include free email, or you may setup email for your domain at a service such as Google's GSuite, ZOHO, or similar. Learn more about email routing from WordPress to your domain.
WordPress and your theme support translation via plugins such as WPML or Loco Translate. Learn more about translating your site here.
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