This error typically indicates a plugin conflict or other process on your site is exceeding the server limits for your site. The error can occur during a plugin update or activation, while attempting to login to your admin (even if the front-end loads OK) or while attempting to access a specific area of your admin like the Customizer or Theme Options panel.
- Invalid or corrupted .htaccess file
- Malware or corrupted WordPress installation
- Plugin conflict or outdated theme/plugin code
- (in rare cases) Server issue unrelated to your site content
Did you knowingly change your .htaccess file?
If so, login to your server via SFTP and delete the file from your site root so WordPress can generate a new one with the correct rules.
Did you knowingly change your wp-config.php file?
If so, restore the original version of the file before your edits were added.
Did you recently have your site migrated from another host before this happened?
If yes, please contact us via the Support tab in your Envato Hosted account page or Get Help below.
Step 1 - Can you access your WordPress admin?
If no, skip to Step 2
If yes, continue:
- Go to Dashboard → Updates and ensure your theme and plugins are updated. Plugins that come bundled in your theme require the latest theme version to be installed before they can update. See How To Update Your Theme
- If you are using a child theme, go to Appearance → Themes and activate the main theme, then retest the action that produced the error.
- If this solves it, your child theme may be causing the problem and you will need to debug it with a developer or whoever authored it.
- If you have run a WordPress Reset on your site and are now getting HTTP500 errors, please contact us to ensure your theme is installed and registered correctly.
- Go to
→ and ensure Post Name is selected, then click Save to regenerate all links, then test again.
- If the error still occurs, go back to Settings → Permalinks and choose Default, then test again. If this works, the issue may be theme related.
- Click the Flush Cache button in your admin toolbar at the top of the screen.
- Check all three boxes and click Flush
- Click OK
- Go to and deactivate all plugins.
- Try the action that produced the error again.
- If this works, click around your menu to visit other pages and ensure they work.
- Your theme should display a notice to Activate required plugins. Follow the link to do so, then try again. If the error re-occurs after activating one of these plugins, continue to Step 2 below
- To test other plugins you installed yourself, you will need to reactivate each one at a time and test after each until you find the one causing the problem and either reinstall it, replace it or leave it deactivaed. Please review our disallowed plugin list to make sure you do not enable any caching or security plugins that could be causing the problem.
Step 2 - Troubleshoot Plugins
This error is almost always due to a plugin conflict or truncated process on the server.
To prevent this error from occurring while you're working in the admin, never update or install multiple plugins at once using the Bulk menu, for example. The following walks you through how to regain access to the admin.
If you are uncomfortable with this process, please contact us using this link
- Connect to your site via FTP
- Open the wp-content folder and rename plugins to plugins-old
- Try logging into your admin now.
- If this did not work, skip to #5 below
- If this allows you to login, continue:
- Visit the Plugins page in your admin to force-deactivate all your plugins, then rename the plugins-old folder back to plugins
- Your theme should display a notice to Activate required plugins. Follow the link to do so, then try again. If the error re-occurs after activating one of these plugins, repeat the process to force-deactivate, then skip that plugin. It may need to be deleted and reinstalled.
- To test other plugins you installed yourself, you will need to reactivate each one at a time and test after each until you find the one causing the problem and either reinstall it, replace it or leave it deactivated. Please review our disallowed plugin list to make sure you do not enable any caching or security plugins that could be causing the problem.
- If this is a new site or it is still not working, please get in touch with us via the Support tab of your Hosted account and include the following:
- Did you recently install or update a theme or plugin? If so which one?
- What was the last thing you remember doing in your admin?
- When were you last able to load the site without this error?