When you attempt to customize your site via Appearance → Customize or your theme options or builders, you may get an Internal Server Error (HTTP 500 range).
This is usually a plugin conflict.
- Ensure all plugins are updated. If your theme's bundled plugins do not have an auto-update feature, you will need to check with us to see if an update is available to be installed.
- If you are using a child theme, deactivate it and activate the main theme, then retest the action that produced the error. If this solves it, your child theme may be causing the problem.
- If you have run a WordPress Reset on your site and are now getting HTTP500 errors, please contact us to ensure your theme is installed and registered correctly.
- Go to
→ and ensure Post Name is selected, then click Save to regenerate all links, then test again.
- If the error still occurs, go back to Settings → Permalinks and choose Default, then test again. If this works, skip to Step 6
- If changing/resaving permalinks does not work, continue:
- Click the Flush Object Cache button in your admin toolbar at the top of the screen.
- Go to
and deactivate all plugins*.
- Please review our disallowed plugin list to make sure you do not have any caching or security plugins that could be causing the problem.
- Try the action that produced the error again.
- If this works, click around your menu to visit othe pages and ensure they work. You will need to reactivate plugins one at a time and test after each until you find the one causing the problem
- If the error reoccurs, please contact Support