When you attempt to customize your site via Appearance → Customize or your theme options or builders, you may get an Internal Server Error (HTTP 500 range).
This is usually a plugin conflict.
If you can access parts of the WordPress admin:
- Ensure all plugins are updated. If your theme's bundled plugins do not have an auto-update feature, you will need to check with us to see if an update is available to be installed.
- If you are using a child theme, deactivate it and activate the main theme, then retest the action that produced the error. If this solves it, your child theme may be causing the problem.
- If you have run a WordPress Reset on your site and are now getting HTTP500 errors, please contact us to ensure your theme is installed and registered correctly.
- Go to
→ and ensure Post Name is selected, then click Save to regenerate all links, then test again.
- If the error still occurs, go back to Settings → Permalinks and choose Default, then test again. If this works, skip to Step 6
- If changing/resaving permalinks does not work, continue:
- Click the Flush Object Cache button in your admin toolbar at the top of the screen.
- Go to
and deactivate all plugins*.
- Please review our disallowed plugin list to make sure you do not have any caching or security plugins that could be causing the problem.
- Try the action that produced the error again.
- If this works, click around your menu to visit othe pages and ensure they work. You will need to reactivate plugins one at a time and test after each until you find the one causing the problem
- If the error reoccurs, please contact Support
This error is almost always due to a plugin conflict or truncated process on the server.
To prevent this error from occuring while you're working in the admin, never update or install multiple plugins at once using the Bulk menu, for example. The following walks you through how to regain access to the admin. If you are uncomfortable with this process, please contact us.
- Connect to your site via FTP
- Open the wp-content folder and rename plugins to plugins-old
- You should be able to login to the admin now - visit the Plugins page and all plugins will be force-deactivated.
- If this does not allow you back in, go into the themes folder and rename your theme folder. For example dt-the7 to dt-the7-off, then try again
- Rename the plugins-old folder back to plugins
- Delete any known-problem or disallowed plugins. Note that ConvertPlug and Post Likes are known problem plugins bundled with Hosted themes.
- Follow the theme's recommended plugin installer to update or activate any noted plugins one at a time if you see a notice in your dashboard
- If none of the bundled plugins cause the error to reappear, continue to reactivate plugins one at a time. If any of them cause the issue again, delete the plugin and notify the customer they will need to replace it (or find a replacement for them)
Note: There may also be a theme update available - please check and perform any theme and bundled plugin updates if needed.