Cancelling Your Subscription
Envato Hosted is an ongoing recurring service that will remain active until you cancel your subscription by completing the cancellation form available within your Envato Hosted control panel.
Cancellation requests must be submitted at least 1 business day prior to a billing cycle to avoid the fees for that billing cycle.
To cancel your subscription, sign in to your Envato Hosted account and click the Cancel button on your listed plan.
Cancelling will remove access to your WordPress install and any content on the site. Please be sure to backup your content and change your domain name servers prior to cancelling, if needed.
Generally speaking there are no refunds for monthly subscription payments unless we have made changes to these terms that materially affect you to your detriment, or as required under Australian consumer law or other relevant consumer protection laws. View our Terms of Service for details.
Yearly subscribers can request a no questions asked refund within the first month.
To request a refund, sign in to your Envato Hosted account and click Support > New Ticket > Hosting Support and choose Billing/Account from the Department dropdown.
If we decide to issue a refund or credit, this will generally be done using the same manner used to make the purchase. All refunds will be made in US dollars.