Before You Cancel
If you are experiencing technical issues with your theme or service, or the theme you have selected is not working out, please get in touch with us first to help better understand any challenges you are facing, as your issue may be quickly resolved. If you are unhappy with your theme choice, we can offer assistance with matching you to a better theme.
Cancelling Your Subscription
Envato Hosted is an ongoing, recurring service that will remain active until you cancel your subscription.
Cancellation requests must be submitted at least 1 business day prior to a billing cycle to avoid the fees for that billing cycle.
To cancel your subscription, please sign in to your Envato Hosted account and click the gear icon to the right of your listed plan and choose Cancel. This is required to ensure an authorized person is closing the account.
Cancelling will remove access to your WordPress install and any content on the site. Please be sure to backup your content and change your domain name servers before cancelling if needed.
Generally speaking. there are no refunds for monthly subscription payments unless we have made changes to these terms that materially affect you to your detriment, or as required under Australian consumer law or other relevant consumer protection laws. View our Terms of Service for details.
Yearly pre-paid subscribers can request a no questions asked refund within the first 30 days of purchase.
To request a refund be sure to note it in the message field of your Cancellation (see above)
If we decide to issue a refund or credit, this will generally be done using the same manner used to make the purchase. All refunds will be made in US dollars and can take a few days to fully process depending on your bank or credit card issuer.
Deleting Your Account
To close your Envato Market account please send a request to the Envato Market Help Team.
Please Note: You must send a request from the email address that is associated with your Envato Market account (the one you used to signup to themeforest.net or Envato Hosted, NOT your WordPress user information)
Account closure means you will no longer have access to purchased items. If you simply want to stop email notifications, you may edit your preferences via your Envato Account here: