Cancelling Your Subscription
Envato Hosted is an ongoing recurring service that will remain active until you cancel your subscription by completing the cancellation form available within your Envato Hosted control panel.
Cancellation requests must be submitted at least 1 business day prior to a billing cycle to avoid the fees for that billing cycle.
To cancel your subscription, please sign in to your Envato Hosted account and click the gear icon to the right of your listed plan and choose Cancel. This is required to ensure an authorized person is closing the account.
Cancelling will remove access to your WordPress install and any content on the site. Please be sure to backup your content and change your domain name servers prior to cancelling, if needed.
Generally speaking there are no refunds for monthly subscription payments unless we have made changes to these terms that materially affect you to your detriment, or as required under Australian consumer law or other relevant consumer protection laws. View our Terms of Service for details.
Yearly subscribers can request a no questions asked refund within the first 30 days of purchase.
To request a refund, be sure to note it in the message field of your Cancellation.
If we decide to issue a refund or credit, this will generally be done using the same manner used to make the purchase. All refunds will be made in US dollars and can take a few days to fully process depending on your bank or credit card issuer.